Privacy Policy
This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you access the website, create an account, use any gaming service, contact support, or otherwise interact with 21 Casino. By using the platform, you acknowledge that your personal data may be processed in accordance with this policy and the applicable legal and regulatory requirements.
When you register or use the service, the operator may collect personal details such as your full name, date of birth, residential address, email address, telephone number, payment information, transaction history, account preferences, login records, device data, and communications with customer support. Additional information may also be collected where necessary for identity verification, security checks, anti-fraud procedures, anti-money laundering obligations, safer gambling monitoring, and compliance with licensing requirements.
Your information is used for several core purposes. These include opening and managing your account, processing deposits and withdrawals, verifying identity, preventing fraud, meeting legal and regulatory obligations, providing customer service, improving website functionality, monitoring technical performance, and delivering a secure player experience. Data may also be used to personalise certain areas of the service, including game suggestions, account notifications, and promotional preferences where such communication is permitted.
In some cases, personal data may be shared with trusted third parties where this is necessary for the operation of the service. These may include payment processors, identity verification providers, fraud prevention partners, analytics providers, customer support systems, regulatory authorities, legal advisers, auditors, and responsible gambling organisations where disclosure is required or justified. Any such sharing is limited to what is reasonably necessary for the intended purpose and is carried out subject to appropriate safeguards.
21 Casino may also process certain technical and behavioural data automatically. This can include IP address, browser type, operating system, referring pages, session activity, timestamps, device identifiers, cookies, and general website interaction data. This information helps maintain website security, detect suspicious activity, analyse performance, troubleshoot technical problems, and improve usability across desktop and mobile environments.
Cookies and similar technologies may be used to recognise returning visitors, support login sessions, remember user settings, measure traffic, understand browsing behaviour, and improve the overall service. Some cookies are strictly necessary for the website to function correctly, while others support analytics or personalisation. You can usually manage cookie preferences through your browser settings, although disabling certain cookies may affect the performance or availability of some features.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, fraud prevention, dispute resolution, and responsible gambling obligations. Because gambling operators are often required to keep certain records for compliance reasons, some information may remain stored even after an account has been closed, restricted, or made inactive.
The operator takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or unlawful disclosure. These measures may include encryption, access controls, secure storage systems, internal confidentiality rules, monitoring procedures, and controlled access to sensitive data. While every effort is made to protect information, no online system can be guaranteed to be completely secure, and users should also take care to protect their own login details and account credentials.
You may have rights in relation to your personal data, depending on the applicable law. These rights can include the right to request access to your data, request correction of inaccurate information, request restriction of certain processing, object to certain uses, or request deletion where retention is no longer legally required. In some cases, you may also have the right to withdraw consent for marketing communications or other consent-based processing activities.
Where promotional communication is offered, you may be able to choose whether to receive emails, messages, or other marketing materials. Even if you opt out of marketing, the operator may still send service-related communications that are necessary for account administration, security alerts, legal notices, responsible gambling messages, or important updates affecting your use of the platform.
21 Casino may update this Privacy Policy from time to time to reflect changes in law, technology, internal procedures, or the way services are provided. The latest version published on the website will apply from the date of publication unless otherwise stated. Continued use of 21 Casino after changes take effect will be treated as acceptance of the updated policy, so users should review this page periodically.
If you have any questions about how personal data is handled, or if you would like to make a privacy-related request, you should contact the appropriate support or data protection contact channel provided on the website.